This summer Jacqui made curtains for my bay window and a large Roman blind for a door leading to the patio. She was lovely to deal with and she brought loads of samples for me to look at. We pored over them carefully and her advice was really helpful. The workmanship was excellent and I was happy with the price. Consequently I'm thrilled with the way they all look - absolutely right for the room. That alone would merit 5 stars.
But the way a business deals with any problems is, in my opinion, the acid test of its quality. The Roman blind later developed some. It was just bad luck and NOT to do with the overall quality of the work. I emailed Jacqui and her response was immediate. She and Dave quickly visited us more than once, nailed the problem, installed some new elements without asking and at cost to themselves. They remained a joy to work with throughout; constant communication and good humour. They really do want their customers to be 100% satisfied. That's what I call service.